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Help Desk Specialists \Command Center Technician (NMMES) job in Norfolk at Imagine One Technology

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Help Desk Specialists \Command Center Technician (NMMES) at Imagine One Technology

Help Desk Specialists \Command Center Technician (NMMES)

Imagine One Technology Norfolk, VA Full-Time
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Job Title:         Help Desk Specialists \ Command Center Technician
 
Job Code:        14153967 

Job Location:  Norfolk, Virginia
 

This job is “temporarily remote" due to COVID-19 pandemic, but will transition to a non-remote job after the pandemic stay-at-home orders have been lifted.  Interviews and orientations will be conducted remotely. 

Imagine One is seeking candidates to support a recent contract award to provide support to the US Navy. We are looking for Help Desk Specialists\Command Center Technician to support a Tier 2 and Tier 3 Command Center in the Norfolk area for a large family of shore-based maintenance applications.  Work will be performed in Norfolk, Virginia. 
  
URL blocked - click to apply24x7x365
 
 DUTIES AND QUALIFICATIONS, IDENTIFYING BOTH ESSENTIAL AND MARGINAL DUTIES: 
 
Responsibilities include but are not limited to:
  • Manage the ticket que in ServiceNow for the NMMES program.  Triage the tickets and assigning them to the proper group within the organization.
  • Manage government directed Actions (GDAs)
  • Assist with lifecycle oversight of Change, Problem and Incident management actions to ensure implementations are completed in accordance with established timeframes.
  • Ensure real time information exchange of operational, critical situations, and disaster preparedness to shipyard customers.
  • Assist with and occasionally hosts business continuity restoration calls.
  • Utilize internal systems to report incidents to leadership.
  • Take escalations if any alerts/events are identified by monitoring analysts as significant and requiring action.
  • Perform initial assessment and triage on the criticality and impact of events and engages the appropriate processes.
  • Ensure leadership is apprised of all details regarding an event or incident in order that the issue can be assigned the appropriate priority based on scope and impact.
  • Assist with the creation of PowerPoint slide decks as needed.
  • Provide support to shipyard tier 1 support desk and other external organizations through the use of problem resolution skills and independent decision making.
  • Maintain timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices.
  • Responsible for generating well-documented Critical Incident Reports for leadership and conduct morning operations briefs.
  • Provide tier 1, tier 2 and tier 3 support for the Software Development Life Cycle (SDLC) tools used internally by a large software development staff (hardware and software)  

Experience Requirements:  
  • Help Desk, NOC operating processes, Command and Control, Communications
  •  IT infrastructure
  • Developing and writing ITIL processes
  • Navy shore-based maintenance business processes, customers and applications, is desirable but not required.
  • NMCI NOC or Command Center experience
 

Educational Requirements: 
  • HS diploma
  • An Associate or Bachelor Degree in a related field is highly desired

Security Requirements:  
  • U.S. Citizenship required.
  • Secret clearance required

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more!

Imagine One is a Woman/Employee-Owned Business

ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013
CMMI Development Level 3
 
IMAGINE ONE is an Affirmative Action, Equal Opportunity Employer

 
*Imagine One “Contingent” offers for employment may stipulate that one or more requirements be satisfied before final commitment between candidate and Imagine One is established; namely, award of contract to the Imagine One Team.  Contingent requirements vary and may also include, but not be limited to additional factors (i.e., the position still being available after negotiations with the Government; final approval of your qualifications by the Government; or ability to successfully acquire and/or transfer a DoD security clearance).
 
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!
 

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.
 
 

Recommended Skills

Infrastructure
Help Desk
Software Development
Leadership
Business Continuity
Complex Problem Solving
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Job Snapshot

Employee Type

Full-Time

Location

Norfolk, VA

Job Type

Skilled Labor - Trades

Experience

Not Specified

Date Posted

04/23/2021

Job ID

14153967
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